Case Studies
Explore real-world security and integration challenges I've solved for enterprise clients across healthcare, fintech, retail, and entertainment industries.
Healthcare Authentication Security
Enterprise-scale Ping IAM Implementation
Challenge
A major healthcare provider needed to secure authentication for millions of users while ensuring HIPAA compliance and maintaining a seamless user experience. Their existing system struggled with performance issues, lacked proper security controls, and created friction during user registration and login.
Solution
Implemented a comprehensive Ping Identity solution for SSO and OAuth2 authentication, with custom JWT handling for secure API communication. I optimized the entire user registration/provisioning and login journey with a focus on both security and usability.
Results
- 99.99% authentication uptime while handling 3M+ daily auth requests
- 67% reduction in unauthorized access attempts
- Passed rigorous HIPAA security audit with zero findings
- 42% improvement in user registration completion rates
AI-Powered Fraud Detection
Financial Services Platform
Challenge
A financial services company was experiencing rising fraud rates and needed a solution to detect and prevent fraudulent transactions in real-time across their payment processing system, which handled over $500M in annual transaction volume.
Solution
Developed and implemented an AI-driven fraud detection system using machine learning models to analyze transaction patterns and identify anomalies in real-time, with custom risk scoring and seamless integration into existing payment workflows.
Results
- 83% reduction in fraudulent transactions within first month
- $2.4M estimated savings in prevented fraud annually
- 94% accuracy rate in fraud prediction with minimal false positives
- 50ms average processing time per transaction for real-time scoring
Enterprise Zendesk Integration
Entertainment Industry Customer Support
Challenge
[Private] Music Group needed to transform their customer support platform to handle high-volume inquiries securely while integrating with their existing systems. They struggled with fragmented customer data, security vulnerabilities, and inefficient workflows.
Solution
Designed and implemented a comprehensive Zendesk solution with advanced security controls, custom integrations, and workflow optimizations including AI-powered chat automation and agent productivity tools.
Results
- 62% improvement in average ticket resolution time
- 28% increase in customer satisfaction scores
- 40% of inquiries successfully handled by AI-powered automation
- Zero security incidents since implementation
Secure API & Microservices Architecture
Fitness Technology Platform
Challenge
Peloton needed to develop a secure, scalable API architecture for their customer support platform that could handle high load while maintaining strict security and data privacy requirements.
Solution
Designed and implemented a comprehensive microservices architecture with secure API gateways, end-to-end encryption, and robust authentication using Express.js, PostgreSQL, and containerized deployment.
Results
- Handled 20,000+ API requests per second at peak load
- 99.9% API availability throughout high-traffic promotional events
- 75% reduction in development time for new features
- Zero security vulnerabilities detected in penetration testing
Secure Identity Verification System
OnFido Integration for Finance Platform
Challenge
A growing fintech company needed to implement a robust identity verification system to meet KYC/AML requirements while providing a frictionless user experience during onboarding.
Solution
Designed and implemented a secure OnFido integration with custom workflows and dashboards for risk management, optimizing the verification process while maintaining compliance requirements.
Results
- 71% reduction in verification time from 2+ hours to 35 minutes average
- 88% reduction in fraudulent account creation attempts
- 32% increase in successful onboarding completion rate
- Full compliance with KYC/AML regulations across multiple jurisdictions
Additional Projects
PADI Customer Support Transformation
Implemented secure Zendesk integration with custom workflows and authentication for the world's largest diving organization.
GoEnvoy Secure API Gateway
Developed API security architecture with OAuth2, JWT authentication, and microservices integration for travel platform.
Need Similar Results?
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